covid-19: latest update

UPDATE: 17th January 2021

*** PLEASE NOTE THERE ARE CURRENTLY DELAYS ON ALL ORDERS ***

Sadly, due to the current National Lockdown and the new Brexit Custom regulations all orders are currently experiencing delays.

My current turnaround time are estimated as follows:

Cushions -      5-7  days

Small mounted prints -       7-10  days

Large mounted prints  -      10-14 days

Canvas Prints/Hand Embellished Canvas Print    -  3-4 weeks

My sincere apologies for the inconvenience this may cause and I really appreciate your understanding during these challenging times. 

I will update this page as and when the situation improves.

Take care and stay safe, Jo xxx

 

UPDATE: 13th November 2020

 *** CHRISTMAS ORDERS ***

*** LATEST ORDER DATE FOR GUARENTEED CHRISTMAS DELIVERY OF CANVASSES AND LARGE MOUNTED PRINTS IS SUNDAY 22nd NOVEMBER - *** 

Sadly we are back in another lockdown situation at the busiest time of the year for shoppers.

Thankfully, my suppliers are able to remain open during this period but they are having to work with skeleton staff which impacts their turnaround times.

Courier services are currently stretched to the limit with the increased demand for online shopping. 

This situtation will only get worse the closer we get to Christmas so I'm advising that all Christmas orders for canvasses and large mounted prints are placed by SUNDAY 22nd NOVEMBER so I can try and do my best to ensure delivery before Christmas. 

If I encounter an issue with a particular item I will keep you regularly informed.

I'd like to take this opportunity to thank everyone who has supported me during these uncertain times. Thank You, It's mean't a lot to me. Jo xxx

 

UPDATE: 29th July 2020

*** PLEASE NOTE THE CURRENT LEAD TIME FOR PRINTS/CANVAS PRINTS IS APPROX 10-14 DAYS ***

I'm pleased to announce some improvements to the turnaround times on orders.

Cushions -      3-4  days

Small mounted prints -       4-6  days

Large mounted prints and Canvas Prints -         10-14 days

If I encounter an issue with a particular item I will keep you regularly informed.

I'd like to take this opportunity to thank everyone who has supported me during these uncertain times. Thank You, It's mean't a lot to me. Jo xxx

 

UPDATE: 29th March 2020

On the 23rd March the Government announced that shops selling non-essential items should close to help limit the spread of COVID-19, but online retailers could continue to sell and deliver to consumers confined to home.

My courier services are currently still operating as normal and delivery drop off points (eg post offices, convenience stores etc) are still open for me to send orders. I am regularly monitoring this situation and will update you as I become aware of any postal or delivery delays.

To ensure I adhere to the guidelines on minimum travel and social distancing, I will only be visiting these drop off points twice a week. Therefore, please note that this will affect my normal delivery timescales so I would appreciate your patience as I process your order.

If your order is urgent please email me and I will do my best to despatch as soon as I can.

Many small businesses are struggling to keep running through the Coronavirus crisis. Some of my suppliers have temporarily closed or are running on reduced staffing levels. I can't physically hold stock for every item I sell, so if I'm struggling to source a particular item for your order then I will contact you immediately to explain the situation and offer you a refund.

I will continue to update this page as the situation develops. In the meantime thank you so much for your patience and understanding as we all navigate these challenging days.

Stay safe and let's all be kind to each other.

Jo xxx